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Help Desk Support in Athens at OUR FIRM

Date Posted: 10/29/2018

Job Snapshot

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Job Description

PwC in Greece is the largest professional services firm in the country, with premises in Athens and Thessaloniki and approximately 1,200 employees. More than 236,000 people in 158 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice. This enables us to provide top-quality industry-focused assurance, tax and advisory services to our clients.


Due to the continued growth of our practice we are now recruiting a Helpdesk Support in our IT department in Athens. 


The role entails:


  • Providing classification and resolution for technical issues
  • Handling calls from colleagues within PwC
  • Documentation the implementation of requests / issues through the ticketing system
  • Installing, modifying, and repairing Computer Hardware & Software
  • Identifying and escalating situations requiring urgent attention
  • Participating in internal meetings/presentations on processes’ improvements
  • Training new computer users
  • Writing training manuals, user guides & technical documentation when required


Job Requirements


The successful candidate should have:


  • Degree in Information Technology, Computer Science or related discipline
  • Previous working experience up to one year in a similar role
  • ITIL Processes knowledge is a plus
  • Excellent knowledge of Microsoft Windows
  • Knowledge in configuring mobile Operating Systems (iOS and Android)
  • Advanced technical knowledge of Hardware and System software
  • Strong analytical, problem solving and communication skills
  • Excellent organisational and time management skills
  • Commitment to providing work of excellent quality and building strong working relationships
  • Excellent knowledge of the English language
  • Military services fulfilled for male candidates






What we offer



PwC is all about people, encouraging high performance and quality. At PwC, you will be part of a learning culture, where teamwork and collaboration are encouraged and excellence is rewarded.


We offer the prospective of being part of a global network of firms that provides challenging opportunities to enhance your career.


If you are interested to join our IT department, please send us your CV.


All applicants will be acknowledged and treated in the strictest confidence.